Frequently Asked Questions
Everything you need to know about your HexGaming gear.
What makes HexGaming controllers different from standard ones?
HexGaming controllers are high-performance, customized esports controllers featuring ergonomic back buttons, interchangeable thumbsticks, and digital triggers for faster response times compared to standard models.
How long does shipping take for a custom controller?
Since each controller is hand-assembled and tested, processing typically takes 3-5 business days. Shipping times vary by location but generally range from 2-7 business days.
Do you offer a warranty on your products?
Yes, all HexGaming controllers come with a standard 90-day warranty that covers any manufacturing defects or functional issues. Extended warranty options are available at checkout.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please note that custom-built controllers may be subject to a restocking fee as they are made to order.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna or Affirm.
Are HexGaming controllers compatible with PCs?
Absolutely. Our PlayStation and Xbox-based controllers are fully compatible with Windows PCs, though some games may require third-party drivers or specific platform settings.